Regulatory information

General

LCN Legal is the trading name for LCN Legal Limited, a limited liability company registered in England and Wales with number 8496679.

The practice address and registered office address is 43 Berkeley Square, Mayfair, London, W1J 5AP.

LCN Legal Limited is authorised and regulated by the Solicitors Regulation Authority.

The word ‘partner’, used in relation to LCN Legal Limited, refers to a director of the company or an employee or consultant of the company of equivalent standing.

Insurance

As required under the Solicitors’ Indemnity Insurance Rules, LCN legal Limited has professional indemnity insurance. That insurance is with Endurance Worldwide Insurance Limited of 2 Minster Court, Mincing Lane, 1st Floor, London, EC3R 7BB, United Kingdom.

Privacy Policy

LCN Legal may use your personal information together with other information for providing legal services, credit checks, money laundering, marketing, administration and training, and we may disclose information to our service providers and agents for these purposes.

Client Verification

When first taking your instructions, we are required to identify both our client and (if relevant) the ultimate beneficial owner of our client, and to verify that identity in a number of ways. We may need your assistance to satisfy these requirements. Without compliance with these obligations, we will not be able to act for you.

Equal Opportunities

LCN Legal is committed to providing equality of opportunity for all current and prospective members of staff, and to creating a working environment where everyone is treated with respect and dignity.

VAT

LCN Legal Limited is registered for VAT purposes with VAT registration number GB 169 7076 64.

Financial Services and Markets Act 2000

LCN Legal is not authorised under the Financial Services and Markets Act 2000.

We are, however, able in certain circumstances to offer a limited range of investment services to clients because the Law Society of England and Wales has been granted designated professional body status by HM Treasury.

We can provide these investment services where they are closely linked to the professional services we have been engaged to provide. We can also provide services in relation to investments, which are a necessary part of our professional services or which we are otherwise permitted to provide under the above Act.

Further Information and Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, please address any correspondence to Paul Sutton at 43 Berkeley Square, Mayfair, London, W1J 5AP.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• • Within six months of receiving a final response to your complaint

and

• • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.